IT Support
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Network maintenance is often the most overlooked area of a business. Ongoing maintenance of a system ensures minimal interruptions and disturbances and allows you to continually improve your efficiency. Alink will provide a customized maintenance and support solution for you and your organisation specially designed to cater for your current environment whilst always having your future plans in mind. Our Services give you access to a full team of experts and their specialities, rather than just a one man support company or your own in house employee.
We tailor our services to suit our clients’ needs. We manage and support your network through proactive scheduled maintenance, whether it is onsite or done remotely, so your whole network, servers, computers and infrastructure are running optimally. We know that your time is precious and your employees, suppliers and vendors rely on a dependable, available technology platform so you can conduct your day to day business.
In addition to managing and supporting your network environment, we ensure it is well protected. Our Remote monitoring services ensure your network infrastructure; servers and key applications are up and running at peak performance. Centrally managed security software keeps spam, viruses’ spyware and malicious attacks away from your network and your users, so you don't waste time removing these unwanted intrusions. Monthly IT reporting will also provide you with the monitoring tools to ensure your staff is reaching the productivity levels required.
Our 24/7 Backup services are crucial as one of the last lines of defence in protecting your network. If there is an attack, fire, theft, hardware failure, network outage or some other catastrophe, recovering your key data in record time can be the difference between staying in business or going out of business.
We monitor while you sleep. We become your IT support guardian angel. While you are asleep or concentrating on running your business, we watch over your systems to ensure that they are updated with the latest service packs, patches and antivirus protection, as well as supervising your backups and error logs to make sure all issues are recognised and resolved quickly.
Having ongoing regular IT Support will provide you with the level of regular supervision of your IT environment they you are looking for, as well as a convenient way to anticipate expenses for budget planning purposes.
We will be there in time. Although our monitoring system can pre-empt most issues and allow us to be able to use our remote access to your systems and resolve your issues, sometimes we do need to come to site and it is good to see a face to ensure there are no physical issues regarding your network. We in fact insist as part of our services that regular IT Meetings are held in order to discuss the status of the environment along with any new projects, etc.
As a result we include a number of onsite hours per month to visit you and your systems and ensure that you are pleased with our services. This also gives you an opportunity to speak to one of our highly trained engineers about any questions you may have and for us to resolve any onsite issues that could not be resolved remotely.
Your Personal Helpdesk. Even the best systems can let you down from time to time and when they do, the most important thing is to know that help is just a phone call away. When you need to make the call one of our experienced Helpdesk staff will speak to you right away, NO multiple number option selection and NO answering services, we are ready to take your call in person.
When a technical problem arises, there’s no time to waste, because every moment that goes by without a resolution could be costly to your business. Our automated and manned Helpdesk services have been designed to ensure that your IT support issues are addressed as quickly as possible, whether remotely, over the phone or in person to minimise the downtime effects such a problem could cause.
For your convenience, there are several ways you can contact our fully trained helpdesk staff, depending on the nature and urgency of your technical issue. You can log the problem within our “Myit” Helpdesk system, send an email to our staff or you can call them for an immediate response.
Casual or regular, you decide. For clients who are not looking for regular service maintenance, or only need occasional Technical support, either onsite, remotely or by telephone, Alink offers very reasonable support rates. Onsite support is billed in 15 minute increments, with a minimum of one hour. Telephone and remote support calls are billed in 15 minute increments, with no minimum. There is a one hour minimum for all onsite calls. The time after that initial hour will be billed in 15 minute increments. All telephone and remote support calls are billed at 15 minute increments as well. We are however convinced that once you use our services, you will want us to attend to your IT resources on a regular basis.
For regular IT Technical support we strongly recommend a Service Level Agreement that can also be the most cost-effective way to ensure the best possible technology support and troubleshooting, as it is customized to address the client’s specific requirements. Our Service Level Agreement is an unbeatable complete package to manage and support your Information Technology infrastructure.
Below are just a few of the service benefits that Alink offers in a standard Service Level Agreement:
» 24/7 Dedicated Support
» Full operating system and data offsite backups
» No call out fees during standard hours*
» Dedicated helpdesk support
» Higher priority support response times
» Guaranteed onsite response times
» Immediate replacement upon failure of any supplied hardware
» Interactive user support
» Helpdesk user chat line during support hours
» Reduced rates on service, maintenance and supplies
» Loan equipment
» Monthly reporting
» Fixed IT costs
» IT hardware and software auditing
» Scheduled preventive maintenance
» Supply, deliver maintain and service